Out of some reasons, you might need to deal with the return requests from your customers. In this case, you would need to learn CJ's Refund Resend and Return Policy before dealing with the return requests.
Please note that products can only be returned to our China warehouse and you have to open a dispute for the order. Besides, we highly recommend you contact your agent first before sending the products to us in preventing any unnecessary errors.
Here are the general steps of returning products:
1. Go to My CJ > Orders > Disputes > Return;
2. Setting > Fill in a store link and upload a store image;
3. Send the return link to your customer;
4. Order Number and Email are requisite.
1. Go to Disputes in Orders and click the "Return" button on the top right corner.
2. Click "Setting". Fill in a store link and upload a store image. In this way, the URL will be for your customer only.
3. Send the Return Link to your customer and let him/her fill in the form. Then you can contact your agent to deal with it for you.
4. Please note that the Order Number and the Email are requisite.
a. We do not recommend returning products to our warehouses, because the international shipping cost is high and usually, it takes at least 3 months to arrive at CJ China Warehouse. Most of them are liable to be damaged or lost on the way.
b. If the products have to be returned, please return them within 10 days after signing.
c. You have to open a dispute for the order and choose the refund type as "Order Returned".
After completing the above steps, all we need to do is wait for the delivery.
To avoid additional time or extra shipping costs, we suggest you contact your agent first.