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How to Open/Close a Dispute on CJ APP?

How to Open/Close a Dispute on CJ APP?
2018-05-19 01:38:5319

We would like to help your business grow, and we will be responsible for each dropshipping order from CJ. Here we summarize the steps for how to open a dispute for bulk purchase orders (begin with "ZF") and dropshipping orders. Every order will be handled strictly under our Refund, Resend and Returns Policy.

Main contents of the dispute procedures:

1. Open a dispute for a bulk purchase order;

2. Open a dispute for a dropshipping order;

3. Check the dispute details;

4. Close the dispute.

Here is also a tutorial video for you: 

1. For Bulk Purchase Orders:

You just need to visit "My CJ > Purchase List" and find the order to click the "Dispute" button and upload details. The following steps are the same as that of dropshipping orders.

2. For Dropshipping Orders:

a. Go to DropShipping Center > DropShipping Orders > Processing/Processed/Completed (These three sections are available to open a dispute).

b. Use the SEARCH blank to find the issue order.

c. After you located the issue order, click the number of different statuses and then click "Dispute."

d. Select "Dispute Type" and "Expected Operation." 
If you want a refund, select "Back in balance" or "Return to the original way." Then, please upload screenshots of buyer complaints (email address is a MUST) and images of the parcel. You can also leave us a message for review. 

3. Check the dispute details

a. After your issue order is submitted, go to "AS Service Center" and click "View."

b. You will see the dispute progress on this popup window.

Resend: You can check the resend information and click "Agree" if it is correct. CJ will handle the following part.

Refund: The money will be deposited in your CJ wallet (if you choose back in balance) or return to the original payment account. They can be used to pay for other dropshipping orders.

You can check all the balance in your CJ Walletand charge it for benefits if you like.  

4. Close the dispute  

We also want to remind you that we will stop processing your orders once you open the dispute. So please think again before you open it. 

When you want to cancel or close the dispute to proceed with the order, you can "View" and click "Close" at the bottom of the page.

If you need more help, please feel free to contact us.