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Why does a tracking number not work?
If you have the same confusion, the article will answer you.
Before you pay for orders at DropShipping Orders - DropShipping Center - Awaiting Payment, there is a checkbox as below for you to choose to upload tracking numbers before or after dispatch. Here we will make an explanation for these two options
Sync Before Dispatching:
The tracking number will be synced into your stores before orders dispatched in this way.
Pros: It will show up on your Shopify store. Then, the order will be marked as fulfilled quickly. It will impress your customers for your efficiency. You can choose a Sync Before Dispatching if you need a priority to provide tracking number,
Cons: We will process your order after you pay efficiently. We can ship your package out on the same day when we are in stock. However, for some products, there is not enough inventory in our warehouse. So we need to purchase them from factories. It may take 2-4 days for us to receive the goods and send them out.
Many factories may have no inventory for the popularity of your product, so you may need to wait for several days or even longer. You can contact your agent for a specific time. However, your customer may receive the mail with a tracking number already since the tracking number has been synchronized to your store. But the tracking number does not have tracking information. It will cause a lot of troubles.
Advice: You can choose Sync before dispatching if you buy private inventory in our warehouse. And you want to give priority to synchronous tracking number.
Sync After Dispatching
The tracking number will be synced into your stores after orders dispatched in this way.
Pros: It can avoid problems and complaints from your customers. The tracking number will be synchronized to your store until we send out the real package. Then CJ will trigger the email to remind your customer. You can set the email content in your Shopify store, and we will only add our tracking number in the default content of Shopify.
Cons: There is no tracking number synchronized to your shop until the package was sent out. It is difficult to know whether the order has been paid out or not. Besides, unfulfilled orders will a long-time hanging, which will increase the cancellation and refund risks of customers.
Advice: You can choose to synchronize the tracking number to reduce customers' complaints. And the time depends on the payment time of each order. Meanwhile, you can edit the content of emails and send emails to your customers. For example, the tracking information may be delayed as the logistics company needs time to process orders. Please wait patiently!
You can set up your email template here.